Last Updated: 01/04/24
1. Introduction Welcome to Lioness Aromatics! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
2. Information We Collect
- Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect information such as your name, email address, phone number, billing and shipping addresses, and payment details.
- Usage Data: We automatically collect information about your interactions with our website, including your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
- Cookies: We use cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and provide personalized content.
3. How We Use Your Information
- To Process Orders: We use your personal information to process and fulfill your orders, including shipping, payment processing, and communication regarding your purchases.
- To Improve Our Services: We analyze usage data to understand how our customers interact with our website, identify trends, and improve our products and services.
- To Communicate with You: We may use your contact information to send you updates about your orders, respond to your inquiries, and provide promotional materials or newsletters (with your consent).
- To Ensure Security: We use your information to detect and prevent fraud, protect the security of our website, and comply with legal obligations.
4. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Service Providers: Third-party vendors who assist us with payment processing, order fulfillment, marketing, and website analytics. These providers are contractually obligated to protect your information and use it only for the services they provide.
- Legal Requirements: If required by law or in response to legal proceedings, we may disclose your information to comply with legal obligations, protect our rights, or ensure the safety of our users.
5. Your Choices and Rights
- Access and Update: You can access and update your personal information by logging into your account or contacting our customer service.
- Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails or contacting us directly.
- Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Security Measures We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your data.
7. Children’s Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received such information, we will take steps to delete it.
8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be noted at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: Lioness Aromatics // Andover, MA USA // hello@lionessaromatics.com